Hotel Picaro

Our hotels

Hotel Picaro*** Kraśnik Dolny
Hotel Picaro*** Kraśnik Dolny Hotel Picaro*** Kraśnik Dolny

Hotel Picaro*** Kraśnik Dolny

We have a total of 100 accommodation spaces at our Guests’ disposal in 48 comfortable rooms (45 TWIN rooms, 2 TRIPLE rooms, 1 SUPERIOR room for 4 people). All rooms have modern bathrooms, TV-Sat and free wireless internet for the guests.

The Hotel is adjusted to the needs of the disabled. Near the Hotel, there is a large, monitored, free car-park for the Hotel guests.

We provide accommodation for Guests with pets.

The Picaro Restaurant***, integrated with the Hotel, serves a Buffet of dishes from Polish and European cuisine (breakfasts and all-day meals). The Restaurant is open 7 days a week between 6.00 and 24.00. 

Rooms

SGL

149 zł/night

TWIN

199 zł/night

TRIPLE

259 zł/night

SUPERIOR

299 zł/night

Neighborhood

Kraśnik Dolny - a town in the Dolnośląskie voivodeship, in Bolesławiecki poviat, 8 km from Bolesławiec, a town famous all over Poland for its production of beautiful unique ceramics. Bolesławiec is also famous for a large 19th-century flyover, entirely made of stone. It is one of the longest flyovers in Europe, it is 490 m long. The Bóbr river runs across the town.

Bolesławiec is alluring for tourists thanks to its numerous attractions. Every year Ceramics Holiday takes place here, which is a festival of colours, art and clay. It is also good to come for the annual South Slavic Culture Festival. For music lovers music workshops and numerous contests are organized here. The town invites to the Ceramics Museum which is unique on a national scale.

Services free of charge:

Breakfast

Breakfast

25 PLN/person

Child 0-11 years

Child 0-11 years

free

extra bed

extra bed

40 PLN /day

Animal

Animal

30 PLN /day

We realize the Quality Policy by means of FULFILMENT
of the following objectives:

1

Providing safety, lawfulness and quality of the realized hotel services, by maintenance and improvement of the Integrated System, to the satisfaction of the Hotel guests.

2

Providing hotel services by a qualified and systematically trained staff.

3

Improvement and realization of the Principles of the Integrated Quality Management System, HACCP and GMP/GHP, i.e. Good Manufacturing Practice and Good Hygiene Practice, in accordance with the Codex Alimentarius standard.

4

The management of the PICARO Hotel assures that the Quality Policy is communicated, known, understood and diligently observed.

5

We declare that all methods of operations in the Hotel give the possibility of good cooperation with suppliers and recipients of our hotel services based on mutual beneficial relations and trust.

6

The Quality Policy and our conduct are compliant with the requirements of the legal provisions, needs, expectations and requirements of the Guests in the scope of quality of the provided hotel services, food safety and high hygienic standard. The policy is systematically reviewed and updated in respect to their usefulness.

Service standard:

1

All our operations and efforts provide the guests of the Picaro*** Hotel with full satisfaction with the stay.

2

The entire team of the Picaro*** Hotel reacts immediately to the guests’ requests and fulfils them as soon as possible.

3

Smile on the face of every one of us in contacts with guests, nice and polite service confirm our professional background.

4

In the entire facility and on all the outside spaces we provide the guests with the certainty of staying in conditions fulfilling the requirements of sanitary, safety and fire-fighting standards.

5

We all provide the guests with extraordinary property security and their personal safety.

6

Throughout the facility we create the atmosphere of unique hospitality, secrecy and trust.

7

Each guest is warmly welcome, cordially treated and said farewell to at every time of the day or night and we wish them happy return home. We also remember that our conduct is assessed by the guests and directly reflects on the quality of our services.

8

All information coming from the outside for our guests and information the guest wishes to pass to third persons are passed secretly and we confirm their delivery as soon as possible.

9

In the cases of danger to health of our guests we immediately react by calling appropriate medical services, as well as the Head of the Hotel and the Director of the Picaro*** Hotel & Restaurant Network. We can all give first aid using the equipment of the medicine cabinets.

10

In all cases where our guests may be dissatisfied with the Hotel services or report such dissatisfaction, the Head of the Hotel and the Director of the Picaro*** Hotel & Restaurant Network must be notified about it immediately.

11

All people working in the Picaro*** Hotel are familiar with the Company Mission Statement and full scope of the provided services and they promote them every time in the contact with our guests in order to maintain high quality of the provided services and full promotion of the facility. These operations bring measurable economic effects for operators of the Picaro*** Hotel Network.

12

Every one of us can be recognized by the guests thanks to his or her company clear and smart uniform and a badge with logo of the Picaro*** Hotel, his or her name and surname and the name of the department where he or she works.

13

We all, with no exceptions, care for the natural environment: we sort waste, turn off the light and other energy sources when we do not use them, we use water reasonably and in moderation.

Terms and conditions for reservation and cancellation:

This document governs the principles of reservation and cancellation of stay, booking payments and validity of reservation for individual Guests and Groups/Touroperators.

1

Methods of making reservations:
A reservation can be made by:

a) On-line booking engine on the website www.picaro.pl

b) Booking via e-mail sent to the address of the Reception of a particular Hotel,

c) Booking the room/stay via telephone,

d) Booking via fax,

e) personal, oral booking at the Reception of the Motel.


After you book your stay through one of the booking methods listed in point 1., a) - d) the Hotel will each time send to your e-mail address or fax number a written booking confirmation containing: name and surname of the Guest and/or full name of the company, dates of arrival and departure, total gross amount (in PLN) for the stay (ordered benefits), additional important information concerning the booking (booking no., facilities) etc.

2

Terms and conditions for reservation and cancellation for individual Guests:
a) Reservation shall be deemed guaranteed at the moment the Guest/the Company makes an advance payment for the stay in the Motel, in accordance with the declared period of stay or at the moment of specification of the credit card number, in order to guarantee the stay and, further, debit the account of the Guest/the Company. The guaranteed booking shall be valid to the end of the hotel day on the date of the Guest’s departure.
b) Booking shall be deemed non-guaranteed in the case it is made through one of the booking methods listed in the point 1., a) - e), without an advance payment for a given stay. The non-guaranteed booking shall be valid to 6.00 P.M. on the date of the Guest’s arrival. .
c) To 6.00 P.M. a free cancellation is binding for all booking methods. After 6.00 P.M. we collect charge for the first day of guaranteed but not cancelled booking (NO SHOW).

3

Terms and conditions for booking and cancellation for Groups/Touroperators.
booking shall be deemed guaranteed at the moment the Group/Touroperator makes an advance payment for the stay in the Hotel, in accordance with the declared period of stay or at the moment of specification of the credit card number, in order to guarantee the stay and, further, debit the account of the Group/Touroperator. The guaranteed booking shall be valid to the end of the hotel day on the date of the departure of the Group/Touroperator.

b) The Hotel does not accept or confirm non-guaranteed bookings made by Groups/Touroperators.
c) A Group / Touroperator shall be obliged to transfer advance payment for the ordered benefits in the amount of 100% of the ordered benefits (nights/gastronomic services) to the bank account of the Operator of a given Motel within a period not longer than 30 days before the arrival of the Group/Touroperator.

 d) Upon a motion from the Group/Touroperator, and with a written consent from the Motel, it is possible to make payment of the amount of 50% of the ordered benefits within a period not longer than 30 days before the arrival of the Group/Touroperator.7 days before the arrival of the Group/Touroperator.
f) In exceptional cases, upon a motion from the Group/Touroperator, and with a written consent from the Motel, it is possible to make payment of the remaining amount for the ordered benefits (nights, gastronomy) by the Group/Touroperator by cash or credit card on the date of arrival of the Group/Touroperator to the Motel, before check-in at the Motel.

g) In the case of booking (benefit order) by a Group / Touroperator within a period shorter than 30 days before arrival of the Group / Touroperator, the Group / Touroperator shall be obliged to promptly transfer advance payment to the amount of 100% of the ordered benefits, to the bank account of the Operator of a given Motel.

h) In the case of cancellation of the booking by a Group / Touroperator within 21 - 30 days before the arrival, the Motel shall deduct 50% of the amount due from the Group / the Touroperator for the ordered benefits.

i) In the case of cancellation of the booking by a Group / Touroperator within 10 - 20 days before the arrival, the Motel shall deduct 75% of the amount due from the Group / the Touroperator for the ordered benefits.

i) In the case of cancellation of the booking by a Group / a Touroperator within 0 - 9 days before the arrival, the Motel shall deduct 100% of the amount due from the Group / the Touroperator for the ordered benefits.

4

Regards and complaints:
All regards and complaints connected with the reservation and accommodation at the Motel should be sent to the e-mail address of the Head of that particular Hotel or Director of the Picaro*** Hotel Network.

5

Personal Data Protection:
The entered data of Guests/Groups/Touroperator, pursuant to the provisions of the Act of 29th August 1997 on Personal Data Protection, can be processed only with the purpose of booking realization. You are entitled to inspect your personal data, update it or demand its removal.

Binding rules:

Dear guest,

The Management of the Hotel will be grateful for cooperation in the scope of observance of the following rules, which will provide you with safe and peaceful stay.

1

Rooms in the hotel are rented for days. A hotel day starts at 2.00 PM and ends at midday of the next day.

2

A guest, during his or her stay in the Hotel is not allowed to make the room available to third persons.

3

People visiting the hotel guests may stay in the rooms only between 7.00 AM and 10.00 PM and after this fact is reported at the Reception Desk.

4

A guest, leaving the room is every time obliged to check whether the room is closed and to leave the key (magnetic card) at the reception desk.

5

Please report the request to prolong your stay at the reception desk until 10.00 AM on the day when the period of renting the room elapses. The hotel considers the requests to prolong the stay as long as the possibilities allow.

6

The quiet hours are binding in the Hotel from 9.00 PM to 06.00 AM on the next day. . The conduct of a guest and other people availing themselves of the services of the Hotel should not disturb the peace of stay of other guests. The Hotel may refuse providing further services to a person who violated this rule.

7

The Hotel may refuse to provide accommodation to the Guest who glaringly violated the Rules of the Hotel during his/her previous stay, doing damage to the property of the Hotel or Guests or to the persons of the Guests, employees of the Hotel or other persons staying at the Hotel or interrupted peaceful stay of the Guests or functioning of the Hotel in any other manner.

8

G A Guest of the Hotel shall be materially responsible for any kind of damage or destruction of equipment and technical appliances of the Hotel that occurred due to his/her fault or due to the fault of persons visiting him/her.

9

The Hotel immediately reacts to the reported information and reservations concerning the level of services, functioning of appliances or cleanliness and order in the Hotel by means of taking actions aiming at immediate removal od damage and shortages.

10

Responsibility of the Hotel for loss or damage to money, securities, valuables or items of scientific or artistic value is limited if those items n have not been deposited at the reception desk against a written confirmation. . In the case of loss or damage to the items specified above (which have not been deposited at the reception desk against a receipt) the compensation does not exceed the amount specified in accordance with the provisions of the articles 846 - 851 of the Act of 23rd April 1964 - Polish Civil Code.

11

Items left in the rooms by the leaving guests will be sent (at the expense of the recipient) to the address specified by the guest. In the case there is no such disposition, the Hotel will secure and store these items for 6 months.

12

The Hotel has an unmanned, 24-hour monitored car park for passenger cars, trucks and coaches.

13

The Hotel is obliged to provide:

a) a professional and nice service in the scope of all issues concerning the Hotel,

b) cleaning of the room and carrying out the repairs of appliances when the guest is not present in the room and when s/he is present - only upon his/her request,

c) conditions for peaceful and safe stay of the guest,

d) maintain secrecy of information concerning the guest.

14

Upon the guest’s request, the hotel provides the following services free of charge:

a) wake-up call at the time specified by the guest,

b) calling a doctor in emergency cases,

c) a medicine cabinet,

d) storing the luggage on the day of the guest’s leave,

e) providing all necessary information.

15

For due to the fire safety, it is forbidden to use immersion heaters, electric irons and similar devices in the rooms, which do not constitute the equipment of the hotel room.

16

Smoking is strictly prohibited in the Hotel, except for rooms dedicated for smoking Guests.

17

Z Loss of the key (card to the room) - 20 PLN.

18

We provide accommodation for Guests with pets - 30 PLN.

Services free of charge:

1

On-line access to the wireless WiFi network in the rooms and in the entire Hotel and Restaurant

2

Free 24-hour unmanned and monitored car park for Hotel guests,

3

The Hotel provides services of storing the luggage free of charge on the day of arrival and on the day of the leave of the guest (after the guest leaves the hotel room),

4

Wake-up call every time the guest wishes,

5

The possibility to borrow:

a) a baby cot,

b) an ironing board,

c) a hairdryer,

d) an electric kettle.

6

A shoe-shine machine (in the reception hall of the Motel),

7

Deposit boxes,

8

in emergency cases:

a) giving first aid (the staff of the Hotel is trained in the scope of the first aid),

b) using a medicine cabinet,

c) calling an ambulance.

Additionally payable services:

1

the possibility to photocopy documents, scan documents and send a fax,

2

he possibility to buy the basic beauty and toilet items as well as painkillers at the Hotel shop at the reception desk.